Shop policy

CONFIDENTIALITY

All the packaging exterior will not mention the order content. So it will be absolutely confidential for your order.

SHIPPING

Ships in 1-2 business days. Ships from Shanghai.

Shipping via USPS at United States. about 10-18 days delivery, Check order URL:  http://www.usps.com

The other countries shipping via post office.about 15-25 days delivery,Check order URL: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

If you need faster shipping, please link: http://shop-melou.com/product/dhl-shipping

PRIVACY 

Shop-melou guarantees that we will keep your personal information in strictest confidence. Names, email address, and any other personal information remain completely secure. We will in no way sell or share your information with any other company.

PAYMENT

We accept Paypal, the safest way to shop online.If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards. PayPal accepts credit cards are: Visa, Mastercard, American Express, Discover and Maestro,ect.

RETURNS 

Customer satisfaction is top priority at Shop-melou.Shop-melou all items are are close-fitting clothing. Therefore please understand that once an order has been shipping for we cannot accept any returns. If in the unlikely event that is a defect with product, please contact us and provide product pictures, we will be happy to send you a replacement or get a refund.  Please note that we are unable to accept underwear items for exchanges for hygiene reasons.